例题三(2012年英语(二)真题)

　　Directions：

　　Suppose you have found something wrong with the electronic dictionary that you bought from an online store the other day, write an email to the customer service center to

　　1) make a complaint and

　　2) demand a prompt solution.

　　You should write about 100 words on ANSWERE SHEET 2. Do not sign your own name at the end of the letter. Use“Zhang Wei”instead. (10 points)

　　范文

　　Dear Sir or Madam,

　　I am writing this letter to complain the quality of your product—an electronic dictionary I bought in your online shop last week.

　　Today, I find the dictionary does not operate properly. For some reason, the battery can work only two days after last charging. What is worse, the pronounce button of it does not function. Last but the worst, the screen will shut down unexpectedly and randomly.

　　As the machine is under warranty, I would like to exchange it for another one or get a refund. I am looking forward to your reply at your earliest convenience.

　　Sincerely yours,

　　Zhang Wei

　　点评

　　这一次的小作文很中规中矩，题目是之前就在英语(一)中考过的投诉信，投诉的产品也是考生很熟悉的学习用具——电子词典。投诉信在开头就表明写信的目的，给出一句套话。接着第二段开始写出投诉的内容，具体说明问题有哪些。第三段表明自己期望的结果以及用一句套话表明自己的期待问题。在这里还需要提醒的是小作文的字数是在100字左右，可以是80到120之间，但是由于小作文的答题卡的位置特别有限所以如果写到了100字以上，会显得非常拥挤。并且小作文在保证清楚表达意思的情况下尽量用一些简单的句式，不要追求像英语(一)那样复杂和多变的句式。

　　投诉信的开头常用句式和套话

　　I am writing to complain about/that...

　　I am writing to make a complaint about...

　　I am writing to express my concern/dissatisfaction/disappointment about...

　　I feel bad/sorry to trouble you but I am afraid I have to make a complaint about...

　　I am most reluctant to complain, but...

　　I am writhing to advise you that I find...unsatisfactory.

　　I wish to draw your attention to the problem/fault...that I bought...

　　It is with great reluctance that I must inform you that...

　　投诉信的结尾常用句式和套话

　　I trust you will take my complains seriously and...

　　I will appreciate it very much if you could...

　　I would be perfectly satisfied if you can kindly...

　　I understand you will give immediate attention to this matter.

　　I would like to have this matter settled by the end of...

　　Frankly speaking, I am not prepared to put up with the situation any more.

　　I must have you fully understand that without a satisfying solution, I will reserve my right to take legal action.

　　I would be grateful if you could...

　　I would appreciate it if you could...

摘自：《2013考研英语写作高分攻略》