第二节 书信的分类讲解

　　投诉信

　　投诉信又可称为抱怨信，其主要目的是表达写信人对于某一情况的不满。人们在生活中经常会遇到一些不愉快的事情，比如消费利益受损、正常生活和工作受到干扰等等，有时写封投诉信不失为一个解决办法。

　　投诉信通常包括以下几个方面的内容：说明投诉的原因并表示遗憾;实事求是地阐述问题发生的经过，切忌夸大其词;指出问题引起的后果;提出批评及处理意见，或敦促对方采取措施，或提出所希望的赔偿以及补救方式。

　　投诉信的写作策略：说明投诉问题——描述具体情况——期待解决方案。

　　注意事项：写投诉信时语气要冷静、郑重、克制，不必过于礼貌。但也要就事论事，不能进行人身攻击。同时，在描述问题时尽量采用被动句式，使描述更加客观合理。

　　例题一

　　Directions:

　　You bought an iPhone in a store last week, and you have found that there is something wrong with it. Write a letter to the store manager to explain the problem, express your complaints and suggest a solution.

　　You should write about 100 words on ANSWER SHEET 2. Do not sign your own name at the end of the letter. Use “Li Ming”instead. Do not write the address. (10 points)

　　范文：

　　Dear Manager,

　　I venture to write to complain about the quality of the iPhone I bought last Friday at your store. I hope I can have a good solution to the problem facing me.

　　During the five days when the iPhone has been in my possession, problems of software have emerged one after another. For one thing, the screen is always black, making the iPhone no difference from a traditional one. For another, the battery is distressing as it supports the iPhone’s operation for only two hours. Therefore, I wish to exchange it for another one or declare a refund.

　　I will appreciate it if my problem receives due attention.

　　Yours,

　　Li Ming

　　尊敬的经理：

　　我很冒昧给您写这封信，投诉我上周五在您商店里购买的iPhone手机的质量问题。我也希望我的问题能有很好的解决。

　　购买至今的五天中，各种软件问题一个接一个地出现。一方面，手机屏幕总是黑屏，我使用起来仿佛和传统手机没有区别。另一方面，电池的状况也不尽如人意，只能让手机工作两个小时。因此，我希望可以换一个新机，否则我要求退款。

　　我希望这个问题能够得到足够的重视。

　　李明

　　谨上

　　例题二

　　Directions：

　　You live in a room in college which you share with another student. You find it very difficult to work there because your roommate always has friends visiting. He/She has parties in the room and sometimes borrows your things without asking you. Write a letter to the accommodation officer at the college:

　　1) asking for a new room next term,

　　2) stating that you would prefer a single room and

　　3) explaining your reasons.

　　You should write with no less than 100 words on ANSWER SHEET 2. Do not sign your own name at the end of the letter. Use“Li Ming”instead. You do not need to write the address. (10 points)

　　范文

　　Dear Sir or Madam,

　　I am writing to inform you that I wish to move into a new room next term. I would prefer a single room, as I find the present sharing arrangement inconvenient.

　　I must explain that the reason for my dissatisfaction is my roommate’s inconsiderate behavior. For one thing, his friends are constantly visiting him; for another, he regularly holds noisy parties. In addition, he sometimes borrows my things without asking me. In these circumstances, I find it difficult to concentrate on my studies, and I am falling behind in my assignments.

　　I am sure you will agree that the only solution for me is to move into a room of my own, where I will be free from such distractions. Therefore, I would be grateful if you could find a single room for me, preferably not in the same building but as near to the college campus as possible.

　　Yours sincerely,

　　Li Ming

　　尊敬的女士或先生：

　　我写此信的目的是要告诉您我希望下学期换个房间，我想要一间单人房，因为我目前合住的住所很不方便。

　　我提出这一要求是因为我室友做事从不考虑别人。他总有朋友来拜访，还常举行喧闹的聚会。并且，有时他还不经我同意就借走了我的东西。在这种情况下，我觉得没法专心学习，我现在功课就落后了。

　　我相信您也会觉得解决的办法是换个单间，那样我就不会受到这些干扰了。如果您能帮我找到一间单人房我将不胜感激。我还希望新宿舍不要和现在的宿舍在同一幢楼内，而是离学校越近越好。

　　李明

　　谨上

摘自：《2013考研英语写作高分攻略》