Notes段意解说

　　1.Make the reference clear and respond。

　　确认来函，作出回应。

　　2.State what acting you are taking

　　详述现正采取的措施

　　3.Explain why you have not been able to meet the request in full

　　解释未能满足收信人所有要求

　　4.Add details of any follow-up action

　　告知其它后续措施

　　5.Broaden the customer’s interest， hoping to sell additional products。

　　吸引收信人对其它产品的兴趣，尽量推销

　　Alternative phrases替代用语

　　Thank you for your enquiry of 16 July. We are pleased to hear that you are interested in our products。

　　(I refer to your…)

　　(I am glad to…)

　　We are sending you a copy of our latest catalogue under separate cover， together with samples of some of the skins we regularly use in the manufacture of our products。

　　I regret to say that we can not send you the full range of samples. You can be assured ， however， that such skins as crocodile and ostrich， not include in the watch， are of the same high quality。

　　(I am sorry to…)

　　(I can assure you， however，…)

　　Mrs Angela Wane， our European Sales Manager， will be in the UK next month and will be pleased to call on you. She will have with her a wide range of our products. When you see them， we think that you will agree that only the best quality materials are used， and that the high standard of workmanship will appeal to the most discriminating buyer。

　　(…that we use the best quality materials…)

　　(…the most discerning…)

　　We also manufacture a wide range of leather belts and gloves in which you may be interested. They are fully illustrated in our catalogue and are of the same high quality as our handbags. Mrs Wane will be able to show you examples when she calls。

　　We look forward to receiving an order from you。

　　Comments评注

　　This is a concise， yet full， response to the enquiry. It demonstrates the efficiency and dynamism of the company’s approach. The visit of a sales representative will almost certainly lead to a sale。

　　本信精要详尽，同时显示发信人公司处理效率和冲劲.派营业代表到访将可建双方的合作关系。

　　(3)An enquiry for steel screws

　　Dear Sirs，

　　We are interested in buying large quantities of steel screws in all size. We would be obliged if you would give us a quotation per kilogram C&F Liverpool， England。

　　It would also be appreciated if you could forward samples and your price list to us。

　　We used to purchase these products from other sources. We may now prefer to buy from your company because we understand that you are able to supply larger quantities at more attractive prices. In addition， we have confidence in the quality of your products。

　　We look forward to hearing from you by return。

　　Yours faithfully