However， the B/L shows that when the shipping company received the goods， they were in apparent good condition. The liability is certainly not on our side.

　　但货运提单显示船公司收到货时，货物外表良好。因此，该损害我方并无责任。

　　Since this claim was filed two months after their arrival at your port， we regret that it cannot be accepted.

　　你方于该货抵达你港二个月以后，才提出上项索赔，故我方歉难受理。

　　答应索赔

　　We regret for the loss you have suffered and agree to compensate you by $500.

　　我们对你方遭受的损失深表歉意，同意向你们赔偿500美元。

　　I propose we compensate you by 3% of the total value plus inspection fee.

　　我建议我们赔偿贵方百分之三的损失，另外加上商检费。

　　We would like to submit this claim to arbitration.

　　本公司要将索赔一事提出仲裁。

　　索赔类型

　　There are some different types of claims.

　　索赔有几种不同的类型。

　　This is a claim on quality.

　　这是质量索赔。

　　This is a claim on shortweight.

　　这是短重索赔。

　　This is a claim on delayed shipment.

　　这是延期装运索赔。

　　Claim on shortweight is caused by packing damage or shortloading.

　　短重索赔是由包装破损或装运短重引起的。

　　Claim on delayed shipment is that sellers fail to make the delivery according to time schedule.

　　延期索赔是对卖方没有按时装运货物而提出的索赔。

　　Claim on quality originates from inferior quality of goods or quality changes.

　　品质(质量)索赔是在货物质量低劣或是质量改变的条件下发生的。

　　Words and Phrases

　　claim 索赔;赔偿;赔偿金

　　compensate 赔偿，补偿

　　to make a (one‘s) claim 提出索赔

　　to register a (one’s) claim 提出索赔

　　to file a (one‘s) claim 提出索赔

　　to lodge a (one’s) claim 提出索赔

　　to raise a (one‘s) claim 提出索赔

　　to put in a (one‘s) claim 提出索赔

　　to bring up a (one’s) claim 提出索赔

　　to make a claim with (against) sb. 向某方提出索赔

　　to make a claim for (on)sth. 就某事提出索赔

　　to settle a claim 解决索赔(问题)

　　to withdraw a claim 撤消(某项)索赔

　　to waive a claim 放弃索赔(要求)

　　claim on the goods 对某(批)货索赔

　　claim for trade dispute 贸易纠纷(引起的)索赔

　　claim for indemnity 要求索赔

　　claim for compensation 要求补偿

　　in settlement of 解决

　　Sales Confirmation 销售确认书