导读：书信是我们用以交涉事物、增进了解、交流思想、联络情感的一个重要工具。就其文体可分为正式和非正式的文体;就其种类可分为私人信件、社交信件、商务信件和公务信件;就其用途可分为求职信、咨询信、感谢信、投诉信、建议信、邀请信、推荐信等。

　　书信是我们用以交涉事物、增进了解、交流思想、联络情感的一个重要工具。就其文体可分为正式和非正式的文体;就其种类可分为私人信件、社交信件、商务信件和公务信件;就其用途可分为求职信、咨询信、感谢信、投诉信、建议信、邀请信、推荐信等。这里先就投诉信的相关知识做以简单介绍。

　　投诉信是针对某件不快乐的事情向责任人提出的投诉、抱怨等的信件，其写作要点如下：

　　(1)首段开门见山指明所投诉的具体事件。

　　(2)接着将问题清晰、简洁、公正地描述出来，指出事件给你带来的不便。

　　(3)感谢对方关注你的投诉，清楚地表明你想如何得到解决，并期待对方尽早解决问题。

　　【范文】

　　Directions: Suppose you have been cheated by an advertisement in a magazine; write a letter of about 100 words to the government officer complaining about the bad effect the ad brought to you.

　　Dear Gentlemen,

　　Enclosed is an ad which appeared in a magazine for a device which was claimed to cure back problems.

　　Four months ago I mailed the money that ordered and soon received the device and instruction for its use. My mother followed these instructions to the letter. Not only did her back pain persist, but in soon it began to worsen. After a month she stopped using the device and made an appointment with her doctor. “These devices are worthless,” the doctor said. I told the company of the experience, and asked for a refund. They didn’t even respond.

　　I would be grateful if you could do something to put a stop to these deceptive ads and the continuing exploitation of other backache sufferers.

　　Sincerely yours,

　　Frank Smith

　　【模板句型】

　　We wish to make the following complaints to you and hope you can do something about it.

　　我们想向你们投诉以下问题，希望你们能予以解决。

　　I strongly insist that you change…as soon as possible.

　　我强烈要求尽快换……

　　I have been pleased with your services for years, but now I feel very disappointed.

　　多年来我一直很满意你们的服务，但现在我非常失望。

　　I wish to express my dissatisfaction/disappointment about…

　　我想表达我对……的不满/失望。

　　I hope you will give due attention to this matter.

　　希望对此事你能给予足够的重视。

　　I would appreciate it very much if you could…

　　如果你能……我将非常感谢。

　　I’m writing to you because I need to complain to you about…

　　写这封信是想向你投诉……

　　I’m sorry to point out the defect in the…

　　对不起我得指出……的毛病。

　　I was shocked to find…purchased on…at…by us didn’t function well.

　　我惊讶地发现，我们……日在……地购买的……不好用。

　　I would appreciate it very much if you could give me the refund.

　　如能退款，不胜感激。

　　在公文信函中，一定要注意语言的正式和礼貌，遵循交际原则;最后还要注意细节，确保事件、数字、日期等信息的准确传达和标点符号的正确使用。祝各位考生考试顺利!

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